Don't have an account? Register as Employer | Register as Job Seeker!
Post your resume for Employers to view. If you would like to view posted Jobs Click here.
Please leave this field empty
Password will be generated and sent to your email address.
JIDI Canada is a Canadian-based online educational institution that provides English language training to non-English speakers internationally.
technical support supervisor
Calgary, AB T2P 3N4
Remote work available
$28.85 to $30.00 / hour (To be negotiated)
Permanent employment, Full time 30 to 35 hours / week
Employment conditions: On call, Overtime, Morning, Day, Evening, Weekend, Night
Languages – English
Education – Bachelor’s degree
Experience – 1 year to less than 2 years
Asset languages – Chinese
Work site environment – Multi-cultural communities
Work setting – Help desk, School or educational institution/establishment, Language school
Own tools/equipment – Computer, Internet access, Cellular phone
Target audience – International students
Personal suitability – Accurate, Client focus, Efficient interpersonal skills, Excellent oral communication, Judgement, Organized, Team player
Computer and technology knowledge – Android, Device drivers, Internet, Desktop applications, Word processing software, Communication software, Software development, Spreadsheet, Wireless networks
§ Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced,
§ Consult user guides, technical manuals and other documents to research and implement solutions,
§ Provide advice and training to users in response to identified difficulties,
§ Collect, organize and maintain a problems and solutions log for use by other technical support analysts,
§ Participate in the redesign of applications and other software,
§ Supervise other technical support workers in this group,
§ Provide business systems, network and Internet support to users in response to identified difficulties,
§ Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Supervision – 1 to 2 people
Transportation/travel information – Own vehicle, Valid driver’s licence
Work conditions and physical capabilities – Work under pressure, Tight deadlines, Attention to detail
Please include References attesting experience Cover letter
You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.