Technical Support Supervisor Full Time

JIDI Canada is a Canadian-based online educational institution that provides English language training to non-English speakers internationally.

technical support supervisor

Calgary, AB T2P 3N4

Remote work available

$28.85 to $30.00 / hour (To be negotiated)

Permanent employment, Full time 30 to 35 hours / week

Employment conditions: On call, Overtime, Morning, Day, Evening, Weekend, Night

Languages – English

Education – Bachelor’s degree

Experience – 1 year to less than 2 years

Asset languages – Chinese

Work site environment – Multi-cultural communities

Work setting – Help desk, School or educational institution/establishment, Language school

Own tools/equipment – Computer, Internet access, Cellular phone

Target audience – International students

Personal suitability – Accurate, Client focus, Efficient interpersonal skills, Excellent oral communication, Judgement, Organized, Team player

Computer and technology knowledge – Android, Device drivers, Internet, Desktop applications, Word processing software, Communication software, Software development, Spreadsheet, Wireless networks

Tasks

§  Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced,

§  Consult user guides, technical manuals and other documents to research and implement solutions,

§  Provide advice and training to users in response to identified difficulties,

§  Collect, organize and maintain a problems and solutions log for use by other technical support analysts,

§  Participate in the redesign of applications and other software,

§  Supervise other technical support workers in this group,

§  Provide business systems, network and Internet support to users in response to identified difficulties,

§  Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Supervision – 1 to 2 people

Transportation/travel information – Own vehicle, Valid driver’s licence

Work conditions and physical capabilities – Work under pressure, Tight deadlines, Attention to detail

Please include References attesting experience Cover letter