Employer : ED Tech Solutions Inc.
Location : 202A 8556 120 Street, Surrey, BC V3W 3N5
Job Title : User Support Technician
NOC Code : 22221
Positions Available : 2
Term : Permanent, Full Time ( 35 to 40 hrs/week)
Salary : $37.50/hr
Start Date : As soon as possible
Education : High School
Language : English
Experience : 2 years to 3 years
Duties:
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Reproduce, diagnose and resolve technical problems encountered by users
Provide advice and training to users in response to identified difficulties
Provide business systems, network and Internet support to users in response to identified difficulties
Collect, organize and maintain problems and solutions log for use by other technical support analysts
Participate in the redesign of applications and other software
May supervise other technical support workers in this group.
Please apply to hr@edts.ca with your contact details and resume or mail at 202A 8556 120 Street, Surrey, BC V3W 3N5.