We are seeking a reliable and service-oriented Customer Service Supervisor to oversee front-line operations. The successful candidate will supervise customer service staff, ensure smooth daily operations, and maintain a high standard of client experience for court bookings, programs, and facility services. This role requires strong organizational skills, leadership capability, and a commitment to delivering efficient and professional customer service in a sports environment.
Job Duties and Responsibilities
- Supervise, coordinate, and schedule the activities of customer service staff, including front desk and reception personnel
- Assign duties and ensure staff provide courteous, accurate, and timely service to clients
- Resolve customer complaints and service-related issues in a professional and efficient manner
- Monitor daily operations, including court bookings, program registrations, and payment processing
- Train new employees and provide ongoing coaching to staff to maintain service standards
- Establish and implement work procedures and service protocols to improve operational efficiency
- Ensure compliance with company policies, health and safety standards, and facility procedures
- Maintain records of staff performance, attendance, and customer interactions
- Coordinate with management regarding staffing needs, service improvements, and operational updates
- Assist in preparing reports on customer service performance and operational activities
- May participate in hiring and evaluating customer service staff
Qualifications:
- Completion of secondary school
- Minimum of 1 year of relevant work experience in customer service or a related field
- Demonstrated proficiency in English
- Previous supervisory or team-leading experience is considered an asset
- Strong interpersonal, problem-solving, and organizational skills
- Ability to work in a fast-paced, customer-focused environment