Job Summary
The Restaurant Assistant Manager supports the overall management of restaurant operations, ensuring efficient service, high-quality food standards, and excellent customer satisfaction. The role includes supervising staff, controlling costs, assisting in business operations, and ensuring compliance with all regulatory requirements.
Key Responsibilities
Assist in planning, organizing, directing, and evaluating daily restaurant operations
Monitor revenues and control costs, including labour, food, and inventory expenses
Supervise, coordinate, and schedule staff to ensure efficient operations
Participate in recruitment, hiring, and onboarding of staff
Train employees in job duties, sanitation, and safety procedures
Conduct performance evaluations and provide ongoing coaching and discipline where required
Ensure compliance with health, safety, and food handling regulations
Resolve customer complaints and ensure a high level of customer satisfaction
Maintain inventory levels and coordinate purchasing of food, beverages, and supplies
Negotiate and maintain relationships with suppliers and vendors
Assist in developing and implementing marketing strategies and promotions
Support financial procedures including cash handling, balancing, and reporting
Assist in organizing and managing special events, group bookings, and seasonal promotions
Skills & Qualifications
Strong leadership and supervisory skills
Excellent communication and interpersonal abilities
Ability to manage multiple priorities in a fast-paced environment
Knowledge of restaurant operations, inventory control, and cost management
Customer service excellence and problem-solving skills
Work Conditions and Availability
The position requires flexibility in work hours, including mornings, evenings, weekends, and holidays
The Assistant Manager must be available on-call as needed to respond to urgent operational issues, staff shortages, or emergencies
On-call duties will be reasonable and in accordance with provincial employment standards, and may require responding to calls outside scheduled working hours
Must be able to attend the restaurant on short notice, when required, to ensure continuity of operations