Assistant manager - accommodation services (NOC 60031)
Posted by Employer Invermere Inn/Copper Point Resort
Primary work Location: Copper Point Resort, 760 Cooper Road, Invermere, BC, V0A1K2
Secondary work location: Invermere Inn & Suites, 1310 7th Avenue, Invermere, British Columbia, V0A1K0
Job description:
At INNHotels, we bring Canada's vibrant tourism, culture, and history to life for our guests, and it all starts with our fantastic team. Our success in hospitality, sustainability, and community development is powered by passionate individuals like you.
Are you a positive, self-driven adventurer looking for a thrilling change? Do you love working with a team and inspiring others? If you're ready for outdoor adventures and meeting amazing new people, join us at Copper Point Resort in the breathtaking Columbia Valley. Let's create unforgettable experiences together!
We are seeking enthusiastic and dedicated individuals to join our team.
JOB SUMMARY:
The team here at Copper Point and Invermere Inn work together each day to create an unforgettable, picture-perfect experience for our guests. We take pride in supporting you as a key member of our treasured properties. We believe that having you on our team allows for the continuation of the values that were created through hard work of our founder, Mr. Gerry Levasseur.
You will bridge the gap between housekeeping and front desk teams to ensure seamless guest arrivals and resort/hotel operations.
· Salary: $62,500 annually
· Must be flexible to work any assigned shift including early morning, morning, day, Evening, Weekends, and Holidays.
· Starts as soon as possible
· Benefits: extended benefit including vision, dental, medical, LTD, etc. Meal discounts at the hotel restaurant. Company events. Accommodation facility. On-stie gym. On-site parking.
· Terms of employment: Permanent employment, Full-time, 30 hours per week
· 1 vacancy
Languages: English
Education: College, or other non-university certificate or diploma from a program of 1 year to 2 years. Several years of experience within the accommodation industry shall substitute for formal educational requirement.
Experience: 2 year to less than 3 years of Accommodation industry experience with a strong rooms division background
On site: Work must be completed at the physical location. There is no option to work remotely.
Responsibilities and tasks
Report to General manager and operations Manager.
Compile and report the accurate status of guest rooms to the front office to facilitate smooth check-ins.
Oversee daily operations of the rooms division.
Assure the rooms are clean and ready effectively to hand over to guests on time.
Participate in the Development and implementation of policies and procedures for the daily operations.
Participate in recruiting and hiring of staff
Supervise and train staff and/or oversee training and assist in setting staff work schedules.
Negotiate with suppliers for the provision of materials and supplies.
Oversee purchasing and inventory control for linens, cleaning supplies, uniforms and any other materials and supplies.
Participate in preparing budgets and monitor revenues and expenses.
Participate in the development of promotional strategies.
Resolve customer complaints.
Conduct daily room and public area inspections to ensure they meet the company’s stringent cleanliness and quality standards.
Assign daily tasks and manage team scheduling to ensure adequate coverage.
Identify and log facility or room defects, actively coordinating with the maintenance team to arrange swift repairs.
Ensure all cleaning protocols and team practices align with official health, safety, and sanitation regulations.
Any other duties as per business requirements.
Work conditions, physical capabilities and Personal suitability: Tight deadlines, Repetitive tasks. Punctuality, Client focus, Dependability, Flexibility, Initiative, Judgement, Reliability, Values and ethics, Patience, Honesty. Passion for the customer service industry. Strong attention to details. Energetic, flexible, reliable, hands-on individual with initiative and integrity. Ability to multi-task and work under pressure in a fast-paced work environment. You will deal with a stressful environment with immediate and last-minute requests for services. You will have to manage several tasks at one time and will be interrupted frequently to meet the needs and requests of the position. The environment will be busy, sometimes noisy, and you will need advanced organizational, time and stress management skills to complete the required tasks. strong interpersonal skills. Friendly and pleasant demeanor, courteous, self-motivated, and professional. Ability to work efficiently, independently and as part of a team. Excellent oral communication, Excellent written communication, Flexibility, Initiative. You will spend long hours walking, standing, sitting, bending, lifting, and reaching.
WHO WE ARE:
Copper Point Resort and the Invermere Inn are part of INNHotels, a family of independent hotels. We have properties in Canmore, Jasper, Stony Plain, Grande Cache, Valemount and Invermere.
WHAT WE OFFER:
A great work environment with opportunities for development and career advancement within Copper Point Resort and the INNHotels family of hotels.
A competitive compensation package.
Group health benefit plan.
Staff events and seasonal discounts on local adventure activities.
Hotel Discounts as part of the INNHotels family of hotels.
The opportunity to live and work in the beautiful Columbia Valley.
Staff accommodation available
If you're ready to make a difference and enjoy a rewarding role, we want to hear from you!
Apply now and be part of our exciting journey!
How to apply (please indicate the position and work location you are applying for)
By mail: 760 Cooper Road, Invermere, BCV0A 1K2
By E-mail: careers@innhotels.com
What you must include in your application: Cover letter