Front Desk Supervisor – 1251539 B.C. Ltd. dba The Tide's Inn

Front Desk Supervisor – 1251539 B.C. Ltd. dba The Tide's Inn

The Tide's Inn is seeking an experienced and customer-oriented Front Desk Supervisor to join our team in Parksville, British Columbia.

Job Information

Wage: 27.00/hour

Hours: 40 hours per week

Employment: Permanent, Full-Time, Morning, Day, Evening, Shift, Weekend

Vacancies: 1

Benefits: 4% Vacation Pay, Health Care Plan

Start Date: Immediate

Duties and Responsibilities

·         Greet and assist guests during check-in, check-out, and throughout their stay.

·         Supervise front desk staff and ensure consistently high-quality customer service.

·         Review daily arrivals, departures, and special requests; assist in handling VIP or high-priority guests.

·         Coordinate activities with housekeeping, maintenance, management, and other departments.

·         Conduct performance evaluations and provide coaching, feedback, and corrective actions as needed.

·         Monitor reservations, room assignments, billing accuracy, and address overbooking or discrepancies.

·         Ensure compliance with hotel policies, procedures, and safety standards.

·         Assist in managing inventory and ordering of front desk supplies.

·         Resolve guest complaints, conflicts, and operational issues promptly and professionally.

·         Assist clients/guests with special needs

·         Hire and train staff in job duties, safety procedures and company policies

·         Establish work schedules and procedures

·         Co-ordinate activities with other work units or departments

·         Resolve work problems, provide technical advice and recommend measures to improve productivity

·         Prepare and submit reports

·         Perform same duties as workers supervised

Requirements

• Completion of secondary school.

• 1–2 years of experience in a hotel, motel, or hospitality environment.

• Strong customer service and communication skills.

Work Conditions

• Fast-paced environment.

• Ability to work under pressure.

• Attention to detail.

• Standing for extended periods.

• Ability to multitask effectively.

Personal Attributes

·         Client focus

·         Initiative

·         Judgement

·         Organized

·         Team player

·         Dependability

·         Reliability

·         Conflict resolution

·         Excellent communication skills

·         Leadership

Work Location
411 West Island Highway, Parksville, BC V9P 1A1

Application Process
Interested candidates are invited to submit their resume by infotidesinn@gmail.com  We thank all applicants for their interest, however, only those selected for an interview will be contacted.