Director of Operations - Restaurants

Position Summary

The Tim Hortons Director of Operations is responsible and accountable for managing the execution and delivery of all operational performance objectives resulting in guest satisfaction over several number of branches (3-5 branches).

Operational Management

v Ordering supplies and overseeing building(s) maintenance, cleanliness and security

v Accountable for production of Always Fresh standards and waste levels

Financial Management

v Using restaurant(s) specific information from the CPP (Continuous Performance Plan), plans and works to budgets, maximizes profits and achieves sales and transaction targets, controls Food/Paper/Labour costs in the restaurant, and administers payrolls

People Management

v Accountable for recruiting new team members, performance management, including training and developing new and existing team members, and motivating and encouraging team to achieve targets

v Builds the restaurants’(s) “bench strength” by identifying and developing high potential employees for progression to the next level

v Sets goals and objectives for his/her teams

v Ensures ‘open door’ policy for all team members

v Ensures ongoing day to day communication with all shifts through communication log or other means

v Provides open communication with the Restaurant(s) Owner

v Responsible for restaurant(s) compliance with all applicable legislation

v Ensures high standards of guest experience are maintained and demonstrated as a top priority

v Implements, and instills in their teams, company policies, procedures, ethics

v Handles guest complaints and queries with professionalism and concern

v Prepares reports and other performance analysis documentation

v Establishes relationships with the local community and undertakes activities which comply with the company’s corporate social responsibility programs

v Establishes proper security procedures and ensures the safety of team members and guests

v Provides leadership and direction around waste management procedures

Health & Safety

v Ensures restaurant has a health and safety program in place

v Ensures that team members are made aware of any hazards and that proper training is completed and documented

v Conducts regular workplace inspections

v Responds to and corrects unsafe acts and conditions

v Reports work-related injuries and illnesses to the appropriate internal and external authorities

v Performs accident investigations for all work-related injuries and illnesses

v Enforces employee compliance in regard to the restaurant’s health and safety policies and procedures

v Initiates performance counseling and takes disciplinary actions for non-compliance in matters related to health and safety

v Keeps the Restaurants’ Owner apprised on any conditions or practices that may pose a hazard to employees

v Makes recommendations for improvement to the restaurants’ health and safety practices and program

Work location

Applicant will be responsible for managing the operations of the following locations:

§  3000 Falconbridge Hwy. Garson ON P3L 1J6

§  11 Main St W. Dowling ON P0M 1R0

§  514 Notre Dame Ave. E Azilda ON P0M 1B0

Requirements

§  Post Secondary education

§  Minimum 3 years of experience managing multiple locations

§  Operations Management Program

§  Food Handler Certification

§  Tim Hortons experience preferred

§  Expert in compliance with occupational health and safety legislation

§  Excellent communication skills

§  Good command of English (bilingual preferred)

§  Have own Transportation

§  Living/willing to live close to the location(s)

§  Friendly and outgoing

Company Information

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.