Assistant Manager- accommodation services

Job Title

Assistant Manager- accommodation services

Salary

$39.25 per hour for 30-35 hours a week (Overtime after 40 hours in a week)

Relocation expenses will be provided

Start Date

As soon as possible

Positions available:  1

Employer

Ramada Golden

Job location

1311 12th Street N Golden, BC V0A 1H1

JOB REQUIREMENTS

Language

English

Education & Experience requirements

High school education is required

Up-to 2 years of experience in a hotel is required

OR

Completion of college program in front desk or hotel management is required

Employment Conditions

Full Time, Permanent, Extended working hours, Weekends

WORK SETTING

Job Duties:

·         Assist General Manager in overseeing the daily operations of the hotel to ensure efficient and smooth functioning of all departments.

·         Supervise front desk, housekeeping, maintenance, and other hotel staff to ensure compliance with company standards and procedures.

·         Develop and implement operational policies and procedures to improve guest service, productivity, and overall hotel performance.

·         Prepare employee work schedules, assign duties, and ensure adequate staffing levels for daily operations.

·         Train, coach, and support new and existing employees on hotel procedures, customer service standards, and workplace policies.

·         Monitor employee performance, provide feedback, and assist with performance evaluations.

·         Handle guest inquiries, complaints, and concerns professionally and take appropriate action to ensure guest satisfaction.

·         Oversee check-in and check-out procedures, reservations, room assignments, and front desk operations.

·         Maintain high standards of cleanliness, safety, and service quality throughout the hotel.

·         Coordinate with housekeeping and maintenance teams to ensure guest rooms and hotel facilities are properly maintained.

·         Monitor inventory levels and coordinate ordering of supplies, equipment, and operational materials.

·         Assist with budgeting, revenue monitoring, expense tracking, and preparation of operational reports.

·         Support sales and marketing activities to increase occupancy rates and promote hotel services.

·         Build and maintain positive relationships with guests, suppliers, and external service providers.

·         Ensure compliance with health, safety, security, and company policies.

·         Assist in emergency response procedures and resolve operational issues as they arise.

·         Perform administrative duties including record keeping, documentation, and reporting to management.

·         Act as the manager on duty in the absence of the General Manager and make operational decisions when required

Additional skills:

·         Effective communication skills

·         Professional attitude

·         Good organizational skills

·         Problem solving and decision-making skills

·         Team player

OTHER
Candidate should be willing to work in both morning & evening shifts.
Sometimes overtime may be required on some busy days/weekends
Candidate should be legally entitled to work in Canada

Business Address

1311 12th Street N Golden, BC V0A 1H1

HOW TO APPLY

By Mail:
1311 12th Street N Golden, BC V0A 1H1

By email: resumes08@outlook.com