HOTEL CLERK SUPERVISOR
COMPANY NAME: D.D. (2019) Hospitality Corp. dba The Vic, Ascend Hotel Collection
Position Details
Position: Hotel Clerk Supervisor
Number of Positions: 1
Employment Type: Permanent, Full-Time
Wage: $27.00 hourly for 40 hours per week
Start Date: As soon as possible
Benefits: Health Care Plan
Work Location: 123 Gorge Rd E, Victoria, BC V9A 1L1
Job Duties
The successful candidate will be responsible for the following duties:
Supervise, coordinate and schedule the daily activities of hotel front desk clerks and other guest service staff.
Coordinate activities with housekeeping, maintenance and other hotel departments to ensure efficient guest services.
Establish work schedules, assign duties and monitor staff performance to ensure quality customer service.
Perform the same duties as hotel clerks when required, including guest check-in, check-out and reservation services.
Assist guests with special requests, complaints and service-related issues, and resolve problems promptly and professionally.
Prepare operational reports, shift reports and other administrative records.
Train new hotel front desk clerks in job duties, hotel policies, safety procedures and customer service standards.
Monitor the operation of hotel computer systems, reservation software and office equipment, and arrange repairs or technical support when required.
Requisition office supplies and materials required for front desk operations.
Recommend and implement measures to improve productivity, operational efficiency and guest satisfaction.
Ensure compliance with company policies, health and safety standards, and hotel operating procedures.
Requirements
Applicants must possess the following qualifications:
§ Secondary (high) school graduation certificate.
§ 1 year to less than 2 years of experience.
§ Excellent verbal and written English communication skills.
§ Strong leadership, organizational and problem-solving abilities.
§ Proficiency in hotel reservation and computer systems is an asset.
§ Ability to work effectively in a team environment with attention to detail.
Work Conditions and Physical Capabilities
§ Fast-paced environment
§ Work under pressure
§ Handling multiple tasks simultaneously
§ Standing for extended periods
§ Combination of sitting, standing and walking
§ Attention to detail
§ Repetitive tasks
§ Ability to work flexible shifts, including mornings, evenings, weekends and holidays
Personal Suitability
§ Client focus
§ Efficient interpersonal skills
§ Excellent oral communication
§ Organized
§ Team player
§ Reliability
§ Flexibility
§ Initiative
§ Dependability
§ Ability to multitask
§ Positive attitude
How to Apply
Please respond with your resume attached. Only those candidates selected for an interview will be contacted.
Send your resume to: thevichotelhr@gmail.com