Rooms manager - accommodation services (NOC 60031) Quality Inn & Suites High Level

Rooms manager - accommodation services (NOC 60031)

Quality Inn & Suites High Level, 9704 97 Street, High Level, AB, T0H1Z0

·        Salary: 60,525 annually 

·        Terms of employment: Permanent employment, Full-time, 30 hours per week

·        Starts as soon as possible

·        Benefits: Employee rooms rate discounts, subject to availability. Friends and family rates. If needed, staff accommodation can be provided at a lease or rental agreement.  Company will provide 50% contribution Blue cross medical benefits after 3 months of employment.

·        Willingness to work irregular hours, including early mornings, late evenings, weekends, and holidays, based on hotel occupancy levels.

·        1 vacancy

Languages: English

Education: College diploma or certificate in hospitality management or a related field. (Equivalent experience in the accommodation sector combined with at least 1 year in a supervisory role may be considered in place of formal education).

Experience: 3 years to less than 5 years of experience within the accommodation industry, heavily focused in rooms/housekeeping departments.

On site: Work must be completed at the physical location. There is no option to work remotely.

Responsibilities and Tasks

·        Develop, implement, and evaluate policies and procedures for daily housekeeping, laundry, and room inspection workflows to ensure strict compliance with Choice Hotels franchise cleanliness standards.

·        Inspect guest rooms, corridors, and public areas daily to guarantee immaculate cleanliness, room setups, and asset maintenance before releasing rooms to inventory.

·        Develop and implement business plans and operational strategies to manage heavy room-turnover days effectively, especially during peak seasonal corporate and crew booking cycles.

·        Recruit, hire, and oversee training for room attendants, laundry workers, and heavy-duty cleaners.

·        Supervise, schedule, and mentor the housekeeping team, establishing daily room quotas, monitoring labor efficiency, and ensuring a safe work environment.

·        Coordinate closely with the Front Desk manager to prioritize room cleaning sequences based on early arrivals, VIP guests, and late check-outs.

·        Prepare annual budgets for the housekeeping department, strictly monitoring expenses related to labor, commercial laundry operations, and guest room supplies.

·        Negotiate with suppliers and vendors for the bulk provision of commercial cleaning chemicals, guest amenities, linens, uniforms, and housekeeping equipment to control costs.

·        Address and resolve customer complaints regarding room cleanliness, amenities, or maintenance defects promptly and professionally.

·        Manage lost-and-found operations, ensuring guest items are properly logged, secured, and returned according to corporate policy.

Work conditions and physical capabilities and Personal suitability:

Work under pressure. Client focus, Efficient interpersonal skills, Excellent communication skills, Flexibility, Initiative, Team player. Ability to work efficiently under pressure to meet tight room-turnover deadlines, especially during high-occupancy corporate and crew check-in windows the fast-paced environment.  This is a physically demanding position which includes a combination of sitting, standing, and walking for extended periods throughout the shift. Involves frequent bending, crouching, kneeling, reaching, and climbing stairs to inspect rooms and public areas.  Ability to occasionally lift and move heavy items, such as laundry bundles, housekeeping carts, or room supplies, up to 23 kg (50 lbs). High sensory awareness required to identify cleanliness deficiencies, maintenance issues, or safety hazards during daily room inspections. Regular exposure to commercial cleaning chemicals, dust, odors, and wet/humid conditions in the laundry facility.

                                                                How to apply

By mail: 9704 97 Street, High Level, AB, T0H1Z0

By email: hr@lightstreet.ca

What you must include in your application: Cover letter