Hotel Front office Manager (NOC 60031) Days Inn by Wyndham

Hotel Front office Manager (NOC 60031)

Job details

Location: Days Inn by Wyndham, 10101 96 Street, High Level, Alberta. T0H1Z0

·        Salary: 60,525 annually 

·        Terms of employment: Permanent employment, Full-time, 30 hours per week

·        Starts as soon as possible

·        Benefits: Employee rooms rate discounts, subject to availability. Friends and family rates. If needed, staff accommodation can be provided at a lease or rental agreement.  Company will provide 50% contribution Blue cross medical benefits after 3 months of employment.

·        Must be flexible to work as per business requirements including Early morning, Evening, Morning, Night, Day, Weekend and holidays.

·        1 vacancy

Languages: English

Education: A University degree or College diploma in hotel management or other related discipline. Several years of experience within the accommodation industry shall substitute for this formal education requirement.

Experience: 3 years to less than 5 years of experience within the accommodation and service industry with some supervisory and management experience.

On site: Work must be completed at the physical location. There is no option to work remotely.

Responsibilities and Tasks

·        Ensure the guests are always given the utmost attention and priority.

·        Maintain an active presence during busy periods such as chek-in and checkout.

·        Support in subdepartments during high volume periods by completing check-ins or check-outs, moving vehicles, or taking reservations.

·        Regularly spend time with the team to ensure tasks are being properly completed ad up to standards.

·        Ensure clear and consistent communication/collaboration between the Front Office and other departments.

·        Ensure that all Front Office staff are dressed appropriately at all times.

·        Ensure that all Front Office areas are clean and tidy at all times.

·        Ensure maximum security of all items left in safety deposit boxes.

·        Establish daily operational policies by creating, updating, and implementing standard operating procedures to ensure smooth front desk operations and consistent service delivery.

·        Manage talent acquisition by overseeing the recruitment, interviewing, and hiring processes to maintain optimal staffing levels at the front desk.

·        Supervise and lead personnel by directing, monitoring, and evaluating the performance of front desk agents, night auditors, and guest services staff.

·        Coordinate vendor relationships by negotiating contracts and agreements with suppliers to secure quality materials, room amenities, and operational supplies at competitive rates.

·        Secure facility and event bookings by negotiating rates, terms, and service agreements with corporate clients, tour groups, and guests for the utilization of hotel rooms and facilities.

·        Prepare annual front office budgets, track daily revenues, control labor costs, and monitor departmental expenses against financial targets.

·        Resolving guest escalations by addressing and efficiently resolving complex customer complaints or service issues to maintain high satisfaction ratings and online reviews.

·        Develop and execute strategic business and marketing plans to maximize room occupancy, optimize average daily rates (ADR), and increase overall revenue.

·        Other duties as per business needs.

Work conditions and physical capabilities: Fast-paced environment, Work under pressure, Tight deadlines, Attention to detail, Combination of sitting, standing, walking, Large workload

Personal suitability: Client focus, Efficient interpersonal skills, Excellent oral communication, Excellent written communication, Flexibility, Initiative, Team player

                                                                How to apply

By mail: 10101 96 St High Level, ABT0H 1Z0

By email: hr@lightstreet.ca

What you must include in your application: Cover letter