Hotel Night Auditor (NOC 64314) Sparkling Hill Resort

Hotel Night Auditor (NOC 64314)

Posted by Employer Sparkling Hill Resort 

European-inspired, Sparkling Hill Resort is a premier international wellness destination nestled in the heart of the Okanagan, British Columbia, offering guests an immersive retreat experience designed for extended wellness stays. The resort features 149 elegantly appointed guest rooms and three luxurious penthouses, blending sophistication with the serenity of the surrounding landscape.

At the heart of the resort is its signature amenity, KurSpa—an expansive 40,000 sq. ft. wellness sanctuary where guests are invited to restore balance and elevate their well-being. From exploring acres of private walking trails to indulging in thoughtfully curated organic dining experiences, every element of the resort is designed to promote renewal and relaxation. Culinary offerings include the year-round dining venues PeakFine, Gerni’s Farmhouse, Barrique & Java Café, as well as the seasonal dining experience at The Terrace, each reflecting the resort’s commitment to wellness, quality, and exceptional hospitality.

Job description:

Join the Front Office team at Sparkling Hill Resort! We have a position available for a service-oriented individual for the full-time position of Night Auditor.

·        Location: 888 Sparkling Place, Vernon, BC, V1H 2K7

·        Work location: On site

·        Salary: 19.25 to 21.00 hourly (To be negotiated) / 32 to 40 hours per week

·        Terms of employment: Permanent employment, Full time

·        2 vacancies

·        Must be able to work early morning, Evening, Night, Weekends, and holidays.

·        Starts as soon as possible

Perks & Benefits: Sparkling Hill team members get to enjoy a variety of perks & benefits which we provide as a thank you for hard work and dedication. Perks and benefits include:

• Deeply discounted room rates available to team members

• Discounts on gift shop retail, food and spa treatments

• Extended health benefits, including life insurance, vision care, health, disability insurance, dental care.

• Monthly employee incentives

• Career growth opportunities in the form of promotions and department transfers to expand your knowledge and exposure to the industry.

• Company events. Store discount. Discounted or free foods.

·        Staff accommodation is available on site in double rooms for full-time Sparkling Hill employees, for a fee.

Languages: English

Education: Secondary (high) school graduation certificate or equivalent experience

Experience: previous front office experience is preferred but not required.

Computer and technology knowledge: Computer literate in Microsoft Window applications and relevant computer applications required.

License/Certification: First Aid Certification preferred.

On site:  Work must be completed at the physical location. There is no option to work remotely.

Transportation/travel information: Ability to commute/relocate. Reliable commute or plan to relocate before starting work (required) due to lack of public transportation.

Work setting: Hotel, resort

Responsibilities and Tasks

• Ensure the current day's revenue balances are reconciled, the payments to the guest ledger are processed.

• Prepare daily management reports as required.

• Complete system back-ups as required.

• Balance and verify the summary of daily transactions in the hotel and ensure that the hotel's computer systems are readied for the next day's business.

• Balance and audit all Front Office postings and settlements.

• Verify that all departments have posted all their revenues.

• Reconcile the food and beverage point of sale system, for each outlet, to the PMS system; record and adjust entries.

• Be the main point of contact for guests during overnight shifts.

• Answer internal and external phone calls and messages and be able to book guest reservations.

• Assist Reception team members with check ins and check outs, assigning rooms, and processing group arrivals and departures.

• Assist with guest requests and needs.

• Resolve complaints and claims

• Take, cancel and change room reservations

• Provide information on hotel facilities and services, and general information about points of interest in the area.

• Exchange foreign currency

• Process guests' departures, calculate charges and receive payments, as applicable.

• Maintain an inventory of vacancies, reservations and room assignments

• Follow emergency and safety procedures

• Clerical duties (i.e. faxing, filing, photocopying)

• Assist clients/guests with special needs

• Contact customers to deliver requested wakeup calls

• Provide customer service

• Other duties as assigned.

Security and safety: Criminal record check

Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Work under pressure

Personal suitability: Client focus. Dependability. Strong interpersonal and problem-solving abilities. skills. Flexibility. Judgement. Organized. Highly responsible and Reliable. Ability to work cohesively as part of a Team. Excellent communication and organizational skills. Ability to focus attention on guest needs, remaining calm and courteous at all times.

How to apply

By mail: 888 Sparkling Place, Vernon, BC, V1H 2K7

By E-mail: careers@sparklinghill.com

What you must include in your application:  Cover letter

What is required later in the hiring process:

• Letter of recommendation

• Highest level of education and name of institution where it was completed

• References attesting experience

Qualified applicants may submit a resume and cover letter to Ms. Toni Williams-Gibbs, Guest Experience Manager, via above mentioned application methods. Only candidates selected for interviews will be contacted.