Assistant front office manager -night (NOC 60031) Doubletree by Hilton Toronto Downtown

Assistant front office manager -Night (NOC 60031)

Chestnut Park Hospitality Ltd DBA Doubletree by Hilton Toronto Downtown

Job details

·        Location: 108 Chestnut Street, Toronto, ON, M5G1R3

·        Salary: $58,000 to $63,500 annually 

·        Terms of employment: Permanent employment, Full time, 30 hours per week

·        Employment conditions: Must be available to work Night, Weekends, and Holidays as per business needs

·        Starts as soon as possible

·        Benefits: discounted hotel stays rates as per availability. Extended health benefit, premium paid by the employer. Meal discounts in the hotel restaurant.  

·        1 vacancy

Languages: English

Education: College diploma in hotel and restaurant management, hospitality administration, or a related discipline (or equivalent combination of industry experience and secondary education)

Experience: 3 years to less than 5 years of supervisory experience in hotel front office, night audit, or guest services within the accommodation industry.

On site:  Work must be completed at the physical location. There is no option to work remotely.

Work conditions and physical capabilities: Fast-paced environment, Work under pressure, Tight deadlines, Attention to detail, Combination of sitting, standing, walking, large workload

Personal suitability: Client focus, Efficient interpersonal skills, Excellent oral communication, Excellent written communication, Flexibility, Initiative, Team player

Security and Safety: Criminal record check

Responsibilities and Tasks

·        Develop, implement, and evaluate local policies, overnight operating procedures, and service workflows for the front desk, night audit, and guest services departments.

·        Supervise, lead, and schedule the overnight front desk team, guest services agents, and night auditors, ensuring strict adherence to Hilton brand hospitality and quality assurance standards.

·        Recruit, hire, and onboard new departmental staff, and oversee the continuous training and performance evaluations of the team.

·        Coordinate and execute the night audit process, including monitoring revenues, balancing daily room accounts, compiling overnight financial summaries, and assisting with departmental budgeting.

·        Resolve high-level customer complaints, guest service issues, and operational escalations promptly during the overnight shift to maintain excellent guest satisfaction scores.

·        Perform regular front desk duties during peak transition times, including managing guest check-ins/check-outs, coordinating reservations, processing payments, and ensuring the delivery of the signature DoubleTree welcome experience.

·        Negotiate with suppliers and external vendors for the procurement of front office inventory, office materials, technology platforms, and essential shift supplies.

·        Negotiate with corporate clients, tour groups, and airline crews regarding room allocations, delayed arrivals, and the overnight use of hotel facilities.

·        Assist clients and guests with special needs, accessibility accommodations, or urgent medical and security requests during the night.

·        Participate in revenue management meetings, contributing to the development of overnight pricing, promotional strategies, and room inventory control configurations.

·        Perform any other duties as per business requirements.

How to apply

By email: umesh.srivastava@hilton.com

By mail: Doubletree by Hilton Toronto Downtown, 108 Chestnut St, Toronto, ON M5G 1R3

Please apply indicating the position and with a cover letter, letter of recommendation and required certificates.