Hotel Managing Supervisor (NOC 62022)
Posted by Comfort Inn Amherst
Job details
· Location: 143 S Albion Street, Amherst, Nova Scotia, B4H 2X2
· Workplace information: On site
· Salary: 41,400 per annum (less all deductions required by law, paid bi-weekly) -This salary is inclusive of holiday pay and/or any overtime hours worked by the Employee.
· Terms of employment: Permanent employment, Full time; 30 hours per Week
· Employment conditions: must be flexible to work in any shift including Morning, Day, Evening, Weekend, Nights and holidays.
· Starts as soon as possible
· 1 vacancy
· Benefits:
o you will be eligible to participate in the InnVest Hotels LP Property Management Incentive Plan (PMIP), which will be paid annually subject to a satisfactory performance review and achievement of certain objectives and financial performance measures. The PMIP incentive payment is subject to the terms and criteria of the applicable bonus plan document, as such all terms and conditions of the Plan will apply. The Company retains the right, in its discretion, to amend alter or eliminate any bonus structure or plan which may exist. You also agree that the Plan does not form an intrinsic component of your remuneration.
o Vacation entitlement.
o Shall be entitled to participate in the group benefits which the Company provides (the Benefit Plan) effective 3 months from the date of hire. Please note there is a premium cost sharing arrangement in place as per current hotel practice. The current benefit coverage is subject to the terms of the applicable plan policies, which may be amended from time to time at the sole discretion of the Company.
o Discounted hotels stay rates subject to the availability.
Overview
Languages: English
Education: A related College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years OR equivalent experience
Experience: 1 year to less than 2 years
On site: Work must be completed at the physical location. There is no option to work remotely.
Job duties and Responsibilities:
This position presently reports to the General Manager.
· Direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to brand & Company standards, policies and procedures.
· Ensure that qualified personnel are selected, hired and trained in all areas of responsibility.
· Ensure that all personnel are trained & kept well informed of department objectives and policies.
· Ensure the proper image is being maintained by all team members with respect to grooming and uniform standards.
· Participates in the development of short-term and long-term financial and operational plans for the hotel which support the overall objectives of the Company.
· Assists General Manager with the execution of marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.
· Maintains reservations systems such as yield management system and property management system.
· Assist the General Manager with the monitoring of the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Suggest and implementing corrective actions.
· Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Suggest and implement corrective actions.
· Creates an operating environment that assures consistent guest satisfaction. Ensure proper handling of guest complaints.
· Ensures implementation of appropriate technology solutions to increase customer service and hotel revenues.
· Prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue. Keeps all departments notified of any fluctuations in business levels, special guests, groups, etc.
· Establish and maintain close working relationships with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
· Develop relationships with clients, return guests, group contacts etc., to provide maximum personalized guest service.
· Make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues as well as reducing costs.
· Monitor and analyze the payroll for Rooms Division to ensure maximum effectiveness towards guests’ services while realizing full profit potential.
· Display a high degree of professionalism and integrity as befitting a member of management
· Respond properly in any hotel emergency or safety situation, as well as ensure the proper control and instructions of said emergency procedures to the Rooms Division.
· Have an understanding of the government regulations affecting hotel’s operations ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, provincial or municipal authority.
· Ensure good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
· Ensures implementation of applicable preventive maintenance programs that protect the physical assets of the hotel.
· Operate a personal vehicle to travel locally or to other locations is a primary job duty.
· As required of all hotel associates, assists any customer or potential customer in a prompt, courteous, friendly, and helpful manner at all times.
· Perform any other relevant duties as required for the business and assigned by management.
· In regards to the Health and Safety, ensure compliance with safety policies and procedures. Correct any employee who is observed breaking a safety rule. Any employee who continues to violate safety rules should be disciplined immediately. Detect and eliminate, or report for correction, all physical hazards and unsafe conditions immediately by completing a safe work order. Perform random checks on a monthly basis and report deficiencies to the appropriate personnel. Re-instruct all regular employees who develop unsafe work practices as soon as possible after such practices are observed. Insist on good housekeeping and enforce the ‘Clean as You Go’ practice. Maintain active involvement in the accomplishment of the accident prevention and reduction objective. Take every precaution reasonable in the circumstances for the protection of employees.
Additional information
Work Conditions and Physical Capabilities: Ability to work in fast-paced and stressful environment, Large workload, Standing for extended periods (A small portion of time is spent sitting), Tight deadlines, Work under pressure, Travel may be required from time to time to other locations of the Company or its affiliates, Required to be on call when away from work, Ability to travel regularly/operate own vehicle, Ability to lift up to 50 lbs
Personal Suitability: Accurate, Client focus, Dependability. Excellent communication and interpersonal skills. Initiative, Judgement, Excellent organizational and time management skills, with the ability to set priorities for self and others. Enthusiastic and Positive attitude with a passion for providing exceptional service, Analytical and problem solving skills, Reasoning, motivating and training abilities, Mathematical skills such as profit/loss concepts, percentages and variances, Reading and writing abilities, IT skills to collect, analyse and present information in spreadsheets and databases, Negotiation and teamwork skills, Leadership and delegation skills, Attention to detail, Planning and organizational ability, Customer Service skills; Ability to deal with all levels of management & staff in a professional manner; Strong Accounting knowledge; Ability to work within deadlines.
Expense: All reasonable out-of-pocket business expenses will be reimbursed by the Company upon receipt of appropriate documentation of such actually incurred expenditure and must have a connection with your employment. Any major expenses must be authorized in advance. Expense reports must be completed and submitted on a monthly basis to the reporting manager.
How to apply
By email: amherst.career1@gmail.com