Housekeeping Supervisor (NOC 62024)
541907 Ontario Limited DBA Holiday Inn Toronto Downtown Centre
• Location: 30 CARLTON STREET, Toronto, ON, M5B 2E9
At Holiday Inn® we want our guests to relax and be themselves which means we need you to:
• Be you by being natural, professional and personable in the way you are with people
• Get ready by taking notice and using your knowledge so that you are prepared for anything
• Show you care by being thoughtful in the way you welcome and connect with guests
• Take action by showing initiative, taking ownership and going the extra mile
• Salary: $56000 to $60000 per annum depending on tenure, payable bi-weekly less applicable statutory withholdings and deductions. This salary does not include an annual bonus, less applicable statutory withholdings and deductions, that you may be eligible for should Hotel revenue, expense targets and individual performance criteria be met.
• 1 vacancy
• Terms of employment: Permanent employment, Full time; approximately 30 hours/ week
• Start date: As soon as possible
• Employment conditions: must be available to work any shift including Morning, Day, Evening, Weekend, Holidays.
Benefits: Eligible to participate in the Company’s Health Insurance Plan (Sunlife). The plan includes Basic Group Life, Accidental Death & Dismemberment, Disability, and Dental & Supplementary Health Insurance. For insured benefits, the company is only required to pay its portion of the premiums and has no further obligation. You shall receive two (2) weeks’ vacation per annum. For the current year, vacation will be prorated. Vacation pay is included in annual income.
You shall also be entitled to an annual bonus of up to 15% of your base salary.
Job requirements
Languages: English
Education: completion of secondary school.
Experience: 1 to less than 2 years of experience in hotel housekeeping.
On site: Work must be completed at the physical location. There is no option to work remotely.
Job duties and Responsibilities:
Reporting to: Executive Housekeeper
Responsible for the day-to-day smooth operation of the housekeeping department, assisting the Executive Housekeeper and supporting the team. Must inspect assigned areas in order to provide feedback to management and employees on the cleanliness and maintenance of those areas against standards.
· Supervise the performance of room attendants and general cleaning and take appropriate action to correct deficient conditions, behavior, and work practices.
• Inspect guest rooms, guest areas, and employee areas and assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security.
• Report, as directed, any observed deviations to established standards.
• Communicate throughout the day with Front Office, Housekeeping Office and other departments to ensure total guest satisfaction.
• Monitor consumption and order replacement of guest and cleaning supplies.
• Recommend or arrange for additional services required such as painting, repair work, renovations or replacement of furnishings and equipment
• Manage administrative functions in accordance with established standards.
• Adhere to all company policies, procedures and health and safety compliance and ensure all
employees do the same.
• Conduct meetings with staff as required.
• Produce schedules for employees in accordance with staffing guides/productivity requirements.
• Review and adjust staffing daily to ensure optimum staffing levels. Review assignments of employees and make adjustments.
• Document the progress of hotel staff and recommend training, coaching and discipline when
necessary.
• Assist cleaners in performing duties and supervise and co-ordinate activities of workers.
• Inspect sites or facilities to ensure safety and cleanliness standards.
• Provide every guest with exceptional service during their stay.
• Any other duties as assigned by the Executive Housekeeper or their designate.
Accountability:
As a supervisor you must adhere to the duties and responsibilities that are laid out in the (OHSA) Occupational Health and Safety Act.
You must perform your duties in a safe manner at all times while on Hotel property.
You must report any safety hazards to the Safety Rep in your department or to any member of the Joint Health and Safety Committee or to Human Resources Department immediately.
To ensure that all accidents or injuries are reported to the Security Guard on duty so that a report can be initiated and /or medical attention can be offered.
As a supervisor, you will be given the opportunity to conduct annual review/evaluations with an
opportunity to recognize and commend accomplishments and contributions made by fellow managers and employees in regards to individual’s safety habits. This helps to identify opportunities for improvement.
Upon employment, all employees are required to fully comply with Holiday Inn rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Work Conditions and Physical Capabilities: Fast-paced environment, Work under pressure, Tight deadlines, Repetitive tasks, Physically demanding, Manual dexterity, Combination of sitting, standing, walking, Standing for extended periods, Bending, crouching, kneeling, Handling heavy loads
Personal Suitability: Client focus, Dependability, Flexibility, Initiative, Judgement, Reliability. Must have excellent interpersonal and leadership skills in order to successfully lead. Knowledge of the Opera PMS system is required. Must possess basic computational ability.
How to apply
By email: c.bovair@hitorontodowntown.ca